Question 1

What is Category A stock, exactly?

Accepted Answer

New, sealed, original-packaging units that were allocated to a European retailer but never sold through. No returns, no liquidations from worn goods, no Category B. Each unit ships with original tags and barcodes intact.

Question 2

Where does the merchandise come from?

Accepted Answer

European retail platforms and high-street chains we have direct supplier agreements with. We do not disclose source brands publicly — confidentiality is part of why we get the price. Every lot is traceable internally for our own QC.

Question 3

How is a lot quality-controlled before it ships?

Accepted Answer

Every pallet is sample-checked at our Westhausen warehouse: packaging integrity, tag presence, count vs manifest, size-curve sanity. If a sealed carton fails inspection it is pulled before it touches your invoice.

Question 4

Can I see actual photos of the goods?

Accepted Answer

Yes — once your client-area account is approved and you identify the lot you are interested in, we share carton-level photos from the warehouse. For premium positions we shoot short hand-on-rail videos. We do not publish full lot photos publicly to protect supplier confidentiality.

Question 5

Do you provide quality certifications?

Accepted Answer

Available on portion of stock — primarily mono-brand and footwear lots. Mixed wholesale lots typically do not carry per-SKU certifications because the source mix is composed at our end. Ask your sales rep at quote stage; we will confirm what is on file for your specific lot.

Question 6

Can I pull only Hugo Boss or Tommy Hilfiger from a mixed lot?

Accepted Answer

No. A lot is a sealed position with a defined brand mix — Hugo Boss, Tommy Hilfiger and Calvin Klein typically ride together with Only, Vero Moda, Jack & Jones and others. Pulling a single label apart breaks the economics for everyone in the chain — including you on price. If you want one specific premium brand only, we will quote a custom mono-brand brief instead, subject to availability.

Question 7

How is a lot actually composed?

Accepted Answer

A truck carries roughly three lots × 5–7k units. Each lot has a manifest: brands present, gender split, size curve, season. Brand ratios shift between batches and we do not freeze them in writing — what is fixed is the manifest you sign on, not a future-proof recipe.

Question 8

Can I combine a winter lot with a spring/summer lot in one shipment?

Accepted Answer

Yes — multi-lot consolidations are common. We can co-load up to a full truck (10+ tons) of mixed-season inventory, palletized separately, single bill of lading. Useful if you want one delivery to cover two seasons.

Question 9

Are kids and baby items always included?

Accepted Answer

Not in every market. Some destinations carry tighter customs rules on textile for under-3 — for those territories we strip kids/baby out of the lot before you sign. Tell us your country and we will confirm what is in or out.

Question 10

What is the minimum order?

Accepted Answer

No fixed minimum on paper. In practice the smallest workable position is around one ton (apparel) or 500 pairs (footwear). Standard volumes scale to one full lot (5–7k units) or one truck (10+ tons). Tell us what you can absorb and we will match.

Question 11

Is pricing per kilogram or per piece?

Accepted Answer

Both — depends on the category. Bulk apparel mixes commonly price per kg (from ~3.90 €/kg). Premium and brand-controlled mixes price per piece (from ~12.80 €). Footwear is per pair. Your offer states the unit explicitly.

Question 12

Why are exact prices not on the public site?

Accepted Answer

Two reasons. First, prices change between batches — a static page would mislead. Second, suppliers contractually limit how openly we can publish. After your first qualified request you receive real numbers within 24 business hours.

Question 13

Which payment instruments do you accept?

Accepted Answer

Bank transfer (TT) in EUR, Letter of Credit at sight issued by a first-class bank and confirmed by our German bank, or a 30/70 split (30% on order confirmation, 70% before pickup). All invoices are issued by Postskriptum GmbH, Westhausen.

Question 14

Do you offer credit terms or deferred payment?

Accepted Answer

Not on a first order. Once we have shipped successfully two or three times and your payment record is clean, deferred terms become discussable case by case. Cold-start buyers run on 100% pre-payment — non-negotiable, including for large volumes.

Question 15

Can I pay 30% now and 70% before pickup?

Accepted Answer

Yes — the 30/70 split is our most common structure for second and third orders. The 30% locks the lot off the floor; the remaining 70% clears before EXW handover. Bank charges sit with the buyer on either leg.

Question 16

Do you accept LC at sight from buyers in India or Brazil?

Accepted Answer

Yes — LC at sight is the standard instrument for first orders from those markets. It must be issued by a first-class bank (we will share our acceptance list) and confirmed by our German bank. Document set: invoice, packing list, BL, certificate of origin.

Question 17

Where does the goods physically sit?

Accepted Answer

Postskriptum GmbH warehouse in Westhausen, Germany. EU-based, road-accessible, customs-bonded operations. All sales are EXW from this warehouse unless explicitly agreed otherwise.

Question 18

What incoterms do you ship under?

Accepted Answer

EXW Westhausen by default. We can quote FCA Germany on request. CIF or DAP to your country is possible but adds margin and lead time — most buyers prefer to run their own forwarder for cost control.

Question 19

How long from cleared payment to EXW pickup?

Accepted Answer

3–10 business days. Once payment is confirmed we issue the pickup window, your forwarder schedules a slot, and the lot is palletized and ready at the dock. Average is around five days.

Question 20

Can my own forwarder pick up?

Accepted Answer

Yes — preferred. Send us their company name, contact, and ETA window. We work routinely with DHL Freight, Raben, and dozens of regional forwarders across Europe, CIS, and South Asia. If you do not have one, we will recommend.

Question 21

How is the lot packed for transport?

Accepted Answer

Sealed cartons on EUR-pallets, stretch-wrapped, palletized count visible on the manifest. Truck-loadable or container-loadable depending on volume. Loading photos are sent on request before the truck leaves the yard.

Question 22

How does customs clearance work in 2026?

Accepted Answer

Under new EU rules, country-of-origin is required on each individual SKU. Expect ~1 week from arrival to clearance (was 2–3 days). We supply power-of-attorney plus a per-SKU packing list so your local broker can handle inbound clearance directly — typical fee ~5 € per line. Full details on our /customs page.

Question 23

Which languages do you support?

Accepted Answer

English, Russian, Czech, and German. Sales correspondence runs primarily in English; live calls and WhatsApp are available in all four. Contracts and invoices are bilingual EN + DE on request.

Question 24

Which countries do you actively ship to?

Accepted Answer

Armenia, Azerbaijan, Brazil, Cote d'Ivoire, Croatia, Ghana, India, Israel, Kazakhstan, Kenya, Kosovo, Kyrgyzstan, Montenegro, Nigeria, North Macedonia, Senegal, Serbia, Slovenia, South Africa, Tanzania, Uganda, Zambia, and Zimbabwe. Other territories are open case-by-case — write to us with destination and volume.

Question 25

Do you take returns or refunds?

Accepted Answer

No. Category A is the guarantee — sealed retail stock, original packaging, manifest-matched count. Pre-shipment manifest and a sample inspection at the warehouse are how you verify before money moves. Once goods leave EXW the title is yours.

Question 26

What if a sealed carton turns up defective on arrival?

Accepted Answer

Document it: photos of seal, carton, contents, and quantity. Send within 14 days of arrival. If the manifest fails on our side we credit the next order — that is the workable remedy under EXW. We do not reverse shipments.

Question 27

How does Pre-Order ("minus deal") work?

Accepted Answer

Inventory not yet at the German warehouse — coming from a known supplier on a confirmed schedule. You commit at 50% pre-payment against a live availability table; the remaining 50% clears when stock lands and is confirmed. Price is meaningfully below the same lot once it is physical stock.

Question 28

Can I visit the warehouse or get a sample first?

Accepted Answer

Visits — yes, by appointment in Westhausen. Samples — we send carton-level photos and, on request, a small paid sample shipment for premium positions. Free samples on request are not offered.

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