Question 1

What changed in 2026?

Accepted Answer

EU customs now require country-of-origin on each individual SKU, not just the lot total. A mixed platform batch with 150 brands needs 150 separate origin lines on the declaration.

Question 2

How long does customs clearance take now?

Accepted Answer

Expect 1 week minimum from arrival to clearance. Previously 2–3 days. The extra time covers per-SKU origin verification.

Question 3

Can my own broker clear the shipment?

Accepted Answer

Yes — and we recommend it for most importers. We supply power of attorney plus a full packing list. Your broker handles the rest. Typical broker fee: ~5 € per line (150 lines ≈ 750 €).

Question 4

Does Ctok charge for customs clearance?

Accepted Answer

No. We do not charge a customs fee — we handle EU export documents on our side at no cost. Inbound clearance in your country is your responsibility (broker fees apply).

Question 5

What documents do you provide?

Accepted Answer

Commercial invoice, packing list with per-SKU origin codes, EUR.1 (where applicable), and export declaration. All signed and stamped by Postskriptum GmbH.

Question 6

What if my country has special requirements?

Accepted Answer

Tell us during the quote stage. We have shipped to 70+ countries — most edge cases (Kosovo stelka tests, Serbia textile labels, Israel kosher labelling) we have seen before.

Question 7

Has customs ever returned a shipment?

Accepted Answer

Yes — rarely, and always due to documentation gaps on the destination side. We work with you to amend and re-submit. No shipment is lost; some are delayed.

מכס ב-2026 -
מה השתנה.

שורה אחת לכל SKU.

מ-2-3 ימים
לכשבוע.

לטפל במכס
דרך עמיל שלכם.

שאלות שחוזרות.

מוכנים להצעת מחיר?

מכס ב-2026 -מה השתנה.